Privacy Policy

Privacy Policy for Data Protection Health Partners HMO is committed to safeguarding the privacy of its customers. This Data Privacy Policy outlines how Health Partners HMO collects, uses, and discloses personal data in compliance with applicable data protection laws. Personal Data includes information about our employees, customers, stakeholders, vendors, and other individuals that can be identified, directly or indirectly, including names, addresses, phone numbers, passport IDs, usernames, passwords, digital footprints, photographs, and health and high-risk information related to products and services purchased from us (referred to collectively as “Personal Data”). This data may be obtained from third parties or collected through our website(s), mobile app, USSD code, and other digital channels.

This policy ensures that we collect, store, and manage data fairly, transparently, and in accordance with individual rights. For the purposes of this Privacy Policy, “we” or “us” refers to Health Partners.

We may need to update this privacy policy periodically, for example, due to changes in government regulations, new technologies, or developments in data protection laws or privacy practices. Please check the Health Partners website periodically for the most up-to-date privacy policy.

Privacy Principles of Health Partners

• Personal Data is processed fairly, lawfully, and transparently.
• Personal Data is collected for specific purposes and not used in ways that are incompatible with those purposes.
• Personal Data is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
• Personal Data is kept accurate and up to date when necessary.
• Personal Data is not kept longer than necessary for the purposes for which it is processed.
• Appropriate measures are being taken to keep Personal Data secure.
• Personal Data is processed in accordance with individuals’ rights.

Health Partners HMO does not sell Personal Data and does not permit the selling of customer data by any organization that provides services to us.

Collection of Personal Data We collect Personal Data directly from you through various means, including:

• Enquiry, registration, claim forms, feedback forms, and forums.
• Purchases of our products or services
• Surveys or polls on our website
• Quotes and application forms
• Cookies (please refer to our cookies policy for more information)
• Telephone calls, which may be recorded
• Online or offline interactions where you provide your details
• Live chat, chatbot, and profilers
• Web analytics tags
• Third parties, including family members, contractors, consultants, business partners, medical professionals, hospitals, aggregators, and third parties who assist us in checking claim eligibility or provide consumer classification data for marketing purposes

Types of Data Collected The types of Personal Data we collect include:

• Contact details such as name, email address, home/office address, and telephone number
• Details of other persons included on the policy and their relationship to you
• Identification information such as date of birth, national identity number, and other identification numbers
• Financial information such as bank details and information relevant to your insurance policy
• Information relevant to your claim or involvement in a claim
• Health information obtained through cookies or other means, including details of current or former physical or mental health.

Children’s Privacy We respect the privacy of children and do not knowingly collect Personal Data from children except when necessary to register them as beneficiaries under a policy. We do not market children or allow children under 18 to purchase our products or services.

Use of Personal Data We process your Personal Data for specific reasons and under specific circumstances, including:

• Providing health insurance policies and services
• Complying with legal or regulatory obligations
• Establishing, exercising, or defending legal rights
• Investigating fraudulent claims
• Communicating with you to resolve complaints or issues.
• Obtaining your consent for processing sensitive Personal Data or providing marketing information

Sharing of Personal Data We may share your Personal Data within our organization and with third parties for the purposes described in this Privacy Policy. Any sharing outside our organization is kept strictly confidential and used only for the purposes described.

Your Rights You have the right to access, rectify, erase, restrict processing, and withdraw consent for the use of your Personal Data. You can request updates or changes to your Personal Data, and we will respond in accordance with relevant legislation.

Personal Data Protection We have implemented measures to protect Personal Data from unauthorized access, disclosure, alteration, or destruction. Our employees are trained in data protection and security to ensure confidentiality, integrity, and availability of information.

Breach/Privacy Violation In the event of a security breach leading to unauthorized access or disclosure of personal information, Health Partners will report the breach to the appropriate regulatory authorities and take steps to inform affected individuals.

Marketing We may share information within our organization to inform you of products and services that may interest you, but only with your consent. You can opt-out of marketing communications by contacting us.

Contact us For further inquiries, please contact us through our website or mobile app available on Google Play and App Stores.

By continuing, you agree to our Data Privacy Policy.